FREQUENTLY ASKED QUESTIONS
Q: Am I allowed to take my own photos of the runs?
A: We advocate taking your own photos (at appropriate times) but please note, only the LTR guides images will appear on our page.
Q: How do I notify LTR that I would like to join a particular run?
A: Please purchase a LTR 'ticket' from the appropriate Eventbrite LTR page.
Q: How can I contact the organizer with any questions?
A: We can be contacted via email - firstname.lastname@example.org or via phone - Rodger on 07946 568844 or Sarah on 07854 816244.
Q: Are there ID requirements or an age limit to book onto the event?
A: No ID is required to run with us. All runners must be aged 18 or over, except in the case of any runner aged 16-17 - they must have a parent/guardian running with them.
Q: What if I can't make it on the day?
A: Please inform us by telephone, text, email or Facebook if you are unable to attend.
Q: Is my registration/ticket transferrable?
A: If you provide us with a minimum of 72hrs notice you cannot attend, your ticket can be transferred to a similar ticket within 3 months.
Q: What if I'm going to be late?
A: You should call Rodger 07946 568844, Sarah 07854 816244 or Beau 07588 609303 to inform them, and they will decide if the group can wait for you or not. Depending on the location this may not be possible due to signal restrictions.
Q: What can't I bring to the LTR?
A: We must insist runners do not wear headphones as it's important any verbal cues given by the guide can be clearly heard. As much as we love them ourselves, we do not allow dogs on the LTRs.
Q: What if I fall behind?
A: The relevant group will run together but if someone is unable to, the LTR guide may adjust the pace accordingly but there is a responsibility for you to arrive in good health ready to run appropriate to the prescribed intensity of the group, whether it be an 'Intro', 'Taster', 'Regular' or a 'Special Event'. It is the runners responsibility to clarify you meet the participation requirement for the group prior to the run.
Q: What if I get injured?
A: Each lead guide is a qualified First Aider and will have a medical kit and an emergency action plan to utilise if such a situation arises.
Q: What's the maximum number of runners on a LTR?
A: The total number of runners will not exceed 20 per lead runner. We operate on a first come first served basis via Eventbrite. There is also a waiting list available for each run for when they become fully booked, we will contact you if a space becomes available.
Q: How will I know if a LTR has been cancelled?
A: If for example, the weather is very severe or an unforeseen circumstance arises, then the run may get cancelled last minute. Where possible you may receive a phone call or an email (via Eventbrite) so if you're unsure whether the run's going ahead we urge you to double check before you leave.
Q: How do I check how many loyalty points I have?
A: Post run we add the appropriate points to our Loyalty Points table - you can view it HERE.